If you are not completely satisfied with your purchase, simply return the item to us in its NEW CONDITION within 14 days of receipt.
Merchandise returned must be in NEW CONDITION; Free of makeup, deodorant, perfume/cologne, smoke or similar product stains or smells, unworn, unwashed, unaltered, undamaged, pet-free condition with the original tags attached, and original packing slip. If merchandise does not meet our requirements, a refund will not be issued and the merchandise will be shipped back to the Customer and is subject to a shipping charge. We ask that you note on the packing slip what items you are returning with a reason why.
Return shipping is at the expense of the Customer. Shipping via a trackable manner is suggested as items returned to us that are not received are the responsibility of the Customer & cannot be refunded.
Items marked Final Sale cannot be returned, refunded.
Items purchased at 20% off or more are returnable for online credit only.
All Accessories and Gifts are FINAL SALE.
Due to the high-volume of orders we receive, we do not do exchanges. We are unable to guarantee the item/size you need will be available one your return is received. Therefore, we suggest placing an order for the item/size you would like and sending the previous item back for store credit.
If you receive defective merchandise, it must be reported within 3 days of receiving merchandise or it cannot be returned.
Refuse or Undeliverable Order(s)
If you refuse a confirmed order you will be charged for the actual cost of the shipping to you. Undeliverable orders due to Customer error will require re-shipment and will be charged to you.
Please allow 7 working days for a refund to be processed.
Any questions, please email firstname.lastname@example.org